Customer Support Specialist

Are you a logistics professional who speaks the language of global trade, both literally and figuratively? If you are fluent in Chinese and English and looking for a role that offers true flexibility, competitive pay, and high levels of ownership, this is the position for you.

At our logistics division, we don’t just move cargo; we solve puzzles. We are looking for a Customer Support Specialist to act as the vital link between our international clients, carriers, and the global supply chain.

How your day will look like
Imagine a workday where you are the "go-to" expert for international shipments, all from the comfort of your home office.

The Asia Connection. You start your day by syncing with the East. Using Chinese, you jump into WeChat and emails to smooth out documentation with suppliers. Your expertise ensures that no shipment stays stuck. The Client Consultant. You switch to English to update your European clients. You don't just read a status report; you provide solutions, build trust, and ensure their imports are gliding through the chain. When a logistics bottleneck occurs at a transshipment point, you take the lead. You coordinate with rederijen and forwarders, weigh the options, and keep the client informed with clear, honest communication. You close your laptop with the satisfaction that your communication kept the world moving today.

Who Are We Looking For?
We need a self-starter who thrives in a remote environment and understands the fast-paced world of logistics.

• You are fluent in Chinese and English (written and verbal). This is the core of the role, you will be the primary bridge for our Chinese-speaking partners. (Note: Chinese proficiency is a strict requirement).
• You have 1+ years of experience in import/export or with a logistics service provider. You understand the "how" and "why" of the supply chain.
• You love the freedom of working from home and take full ownership of your tasks.

What’s in it for You?

• A gross monthly salary of €2,600 – €3,500 (based on 40 hours), depending on your experience.
• This role is 100% Remote-friendly and we are open to Part-time arrangements. We focus on results, not your clock-in time.
• A travel allowance of €0.23 per km for those moments we do meet up.
• A stable environment where you can deepen your expertise in international logistics and expand your professional network.

Customer Support Specialist

Do you thrive on the fast-paced energy of international trade? Are you a master of communication who can bridge the gap between East and West? We are looking for a Customer Support Specialist who wants more than just a desk job. We offer a role where you are the "engine" of our logistics network, with the freedom to work where and when it suits your life.

A Day in Your Global Office
Forget the standard 9-to-5 grind. Your day is a dynamic journey through the global supply chain:

From your home office, you catch up with Asia. You dive into WeChat and emails in Chinese, resolving documentation queries with ease. Your fluency prevents delays before they even happen.Mid-morning, you switch to English for a video call with a European client. You don't just give updates; you provide peace of mind.When a shipment hits a bottleneck at a transshipment point, you take charge. You negotiate with carriers and forwarders, weigh the options, and deliver a proactive solution to your client. You wrap up the day by aligning all parties and optimizing processes. You close your laptop knowing that, because of you, cargo is moving smoothly across the globe.

What You Bring to the Table
We speak the language of logistics, and we need you to speak it too—literally.

• You are fluent in both English and Chinese (verbal and written). This is the heartbeat of the role; you’ll be communicating daily with our international partners. (Please note: Chinese fluency is a strict requirement).
• You have at least one year of experience in import/export or with a logistics service provider. You know your way around a Bill of Lading and a supply chain schedule.
• You are self-motivated, disciplined, and love the ownership that comes with a remote-first environment.

Why You’ll Love Working With Us
We value your expertise and offer a package that respects your work-life balance:

• Competitive Salary: €2,600 – €3,500 gross per month (based on 40 hours), tailored to your experience level.
• Flexibility First: Want to work part-time? Prefer to be 100% remote? We are open to a schedule that fits your personal life.
• Travel allowance of €0.23 per km for those rare moments we meet in person.
• Growth Potential: Deepen your expertise in international logistics within a stable, trust-based environment that empowers you to grow.

Customer Support Specialist

Are you a logistics professional who speaks the language of global trade, both literally and figuratively? If you are fluent in Chinese and English and looking for a role that offers true flexibility, competitive pay, and high levels of ownership, this is the position for you.

At our logistics division, we don’t just move cargo; we solve puzzles. We are looking for a Customer Support Specialist to act as the vital link between our international clients, carriers, and the global supply chain.

How your day will look like
Imagine a workday where you are the "go-to" expert for international shipments, all from the comfort of your home office.

The Asia Connection. You start your day by syncing with the East. Using Chinese, you jump into WeChat and emails to smooth out documentation with suppliers. Your expertise ensures that no shipment stays stuck. The Client Consultant. You switch to English to update your European clients. You don't just read a status report; you provide solutions, build trust, and ensure their imports are gliding through the chain. When a logistics bottleneck occurs at a transshipment point, you take the lead. You coordinate with rederijen and forwarders, weigh the options, and keep the client informed with clear, honest communication. You close your laptop with the satisfaction that your communication kept the world moving today.

Who Are We Looking For?
We need a self-starter who thrives in a remote environment and understands the fast-paced world of logistics.

• You are fluent in Chinese and English (written and verbal). This is the core of the role, you will be the primary bridge for our Chinese-speaking partners. (Note: Chinese proficiency is a strict requirement).
• You have 1+ years of experience in import/export or with a logistics service provider. You understand the "how" and "why" of the supply chain.
• You love the freedom of working from home and take full ownership of your tasks.

What’s in it for You?

• A gross monthly salary of €2,600 – €3,500 (based on 40 hours), depending on your experience.
• This role is 100% Remote-friendly and we are open to Part-time arrangements. We focus on results, not your clock-in time.
• A travel allowance of €0.23 per km for those moments we do meet up.
• A stable environment where you can deepen your expertise in international logistics and expand your professional network.

Customer Support Specialist

Are you a logistics professional who speaks the language of global trade, both literally and figuratively? If you are fluent in Chinese and English and looking for a role that offers true flexibility, competitive pay, and high levels of ownership, this is the position for you.

At our logistics division, we don’t just move cargo; we solve puzzles. We are looking for a Customer Support Specialist to act as the vital link between our international clients, carriers, and the global supply chain.

How your day will look like
Imagine a workday where you are the "go-to" expert for international shipments, all from the comfort of your home office.

The Asia Connection. You start your day by syncing with the East. Using Chinese, you jump into WeChat and emails to smooth out documentation with suppliers. Your expertise ensures that no shipment stays stuck. The Client Consultant. You switch to English to update your European clients. You don't just read a status report; you provide solutions, build trust, and ensure their imports are gliding through the chain. When a logistics bottleneck occurs at a transshipment point, you take the lead. You coordinate with rederijen and forwarders, weigh the options, and keep the client informed with clear, honest communication. You close your laptop with the satisfaction that your communication kept the world moving today.

Who Are We Looking For?
We need a self-starter who thrives in a remote environment and understands the fast-paced world of logistics.

• You are fluent in Chinese and English (written and verbal). This is the core of the role, you will be the primary bridge for our Chinese-speaking partners. (Note: Chinese proficiency is a strict requirement).
• You have 1+ years of experience in import/export or with a logistics service provider. You understand the "how" and "why" of the supply chain.
• You love the freedom of working from home and take full ownership of your tasks.

What’s in it for You?

• A gross monthly salary of €2,600 – €3,500 (based on 40 hours), depending on your experience.
• This role is 100% Remote-friendly and we are open to Part-time arrangements. We focus on results, not your clock-in time.
• A travel allowance of €0.23 per km for those moments we do meet up.
• A stable environment where you can deepen your expertise in international logistics and expand your professional network.

Customer Support Specialist

Are you a logistics professional who speaks the language of global trade, both literally and figuratively? If you are fluent in Chinese and English and looking for a role that offers true flexibility, competitive pay, and high levels of ownership, this is the position for you.

At our logistics division, we don’t just move cargo; we solve puzzles. We are looking for a Customer Support Specialist to act as the vital link between our international clients, carriers, and the global supply chain.

How your day will look like
Imagine a workday where you are the "go-to" expert for international shipments, all from the comfort of your home office.

The Asia Connection. You start your day by syncing with the East. Using Chinese, you jump into WeChat and emails to smooth out documentation with suppliers. Your expertise ensures that no shipment stays stuck. The Client Consultant. You switch to English to update your European clients. You don't just read a status report; you provide solutions, build trust, and ensure their imports are gliding through the chain. When a logistics bottleneck occurs at a transshipment point, you take the lead. You coordinate with rederijen and forwarders, weigh the options, and keep the client informed with clear, honest communication. You close your laptop with the satisfaction that your communication kept the world moving today.

Who Are We Looking For?
We need a self-starter who thrives in a remote environment and understands the fast-paced world of logistics.

• You are fluent in Chinese and English (written and verbal). This is the core of the role, you will be the primary bridge for our Chinese-speaking partners. (Note: Chinese proficiency is a strict requirement).
• You have 1+ years of experience in import/export or with a logistics service provider. You understand the "how" and "why" of the supply chain.
• You love the freedom of working from home and take full ownership of your tasks.

What’s in it for You?

• A gross monthly salary of €2,600 – €3,500 (based on 40 hours), depending on your experience.
• This role is 100% Remote-friendly and we are open to Part-time arrangements. We focus on results, not your clock-in time.
• A travel allowance of €0.23 per km for those moments we do meet up.
• A stable environment where you can deepen your expertise in international logistics and expand your professional network.