Coordinator Research Support

In deze functie speel je een centrale rol in de verdere ontwikkeling van de onderzoeksondersteuning binnen ESHPM. Je werkt nauw samen met onderzoekers binnen ESHPM en met gespecialiseerde collega's op het gebied van onderzoeksondersteuning binnen de Erasmus Universiteit Rotterdam. Samen zorg je ervoor dat onderzoeksondersteuning goed georganiseerd, toegankelijk en toekomstbestendig is.

Je werkzaamheden richten zich op vier samenhangende aandachtsgebieden.

Verbinden
Je versterkt de verbinding tussen onderzoekers en professionals op het gebied van onderzoeksondersteuning. Je zorgt ervoor dat onderzoekers eenvoudig de juiste expertise weten te vinden en vertaalt ervaringen en feedback naar verbeteringen. Je:

• bent het eerste aanspreekpunt voor onderzoekers met vragen over onderzoeksondersteuning en brengt hen in contact met de juiste experts;
• stimuleert samenwerking en kennisuitwisseling tussen onderzoekers en professionals op het gebied van onderzoeksondersteuning.

Doorontwikkeling van onderzoeksondersteuning
Je draagt bij aan de verdere verbetering van de onderzoeksondersteuning door processen, dienstverlening en informatievoorziening verder te ontwikkelen. Je:

• verbetert de toegankelijkheid, transparantie en samenhang van processen rondom onderzoeksondersteuning;
• ontwikkelt en beheert de ESHPM Research Support Hub en coördineert ESHPM-specifieke content binnen het EUR Research Support Portal;
• vertaalt ervaringen en feedback van onderzoekers en ondersteunende professionals naar verbeteringen;
• zet verbeterkansen om in concrete initiatieven en ondersteunt de implementatie daarvan.

Projectcoördinatie
Je coördineert projecten en initiatieven die bijdragen aan de verdere ontwikkeling van de onderzoeksondersteuning binnen ESHPM. Je:

• coördineert verbeter- en implementatieprojecten;
• coördineert het onderzoeksonderdeel van het onboardingprogramma voor nieuwe onderzoekers;
• organiseert trainingen in samenwerking met relevante stakeholders ter verdere professionalisering van onderzoeksondersteuning.

Beleidsontwikkeling en -implementatie
In nauwe samenwerking met het Hoofd Research Policy & Support draag je bij aan de volledige beleidscyclus rondom onderzoeksondersteuning. Je:

• draagt bij aan beleidsontwikkeling, implementatie, monitoring en evaluatie;
• vertaalt universiteitsbrede ontwikkelingen naar oplossingen die aansluiten bij de context van ESHPM en brengt tegelijkertijd ervaringen vanuit ESHPM in binnen universiteitsbrede ontwikkelingen;
• stelt beleidsvoorstellen, implementatieplannen en evaluaties op ter ondersteuning van besluitvorming.

Daarnaast draag je, als onderdeel van een betrokken team, waar nodig bij aan gezamenlijke operationele werkzaamheden.

Samen zorgen deze activiteiten voor een onderzoeksomgeving waarin onderzoekers zich kunnen richten op excellent onderzoek, maatschappelijke betrokkenheid en impact.

Omdat het om een nieuwe functie gaat, is er ruimte om – afhankelijk van jouw expertise, ervaring en interesses én op basis van input van onderzoekers en collega's – accenten binnen de functie verder vorm te geven. Tegelijkertijd blijven de kernverantwoordelijkheden duidelijk afgebakend. Afhankelijk van de omvang van de aanstelling (0,6–1,0 fte) kan de verdeling van werkzaamheden worden aangepast.

Coordinator Research Support

In this position, you play a central role in the further development of ESHPM’s research support environment. Working closely with researchers within ESHPM and specialist research support colleagues across Erasmus University Rotterdam, you help strengthen the way research support is organised and delivered. Your work focuses on four interconnected areas:

Connecting researchers and expertise
You strengthen the connection between researchers and specialist research support professionals, ensuring researchers can easily access the expertise they need and translating experiences and feedback into improvements. You will:

• act as a first point of contact for researchers with questions about research support and connect them to the appropriate expertise;
• strengthen collaboration and knowledge exchange between researchers and research support professionals.

Strengthening research support
You contribute to the ongoing improvement of research support by developing processes, services and information that better support researchers. You will:

• improve the accessibility, transparency and consistency of research support processes;
• develop and maintain the ESHPM Research Support Hub and coordinate ESHPM content within the EUR Research Support Portal;
• translate experiences and feedback from researchers and support professionals into improvements in research support;
• translate improvement opportunities into practical initiatives and support their implementation.

Project coordination
You coordinate projects and initiatives that contribute to the further development of research support within ESHPM. You will:

• coordinate improvement and implementation projects;
• coordinate the research component of the onboarding programme for new researchers;
• organise training sessions in consultation with relevant stakeholders to support the further professionalisation of research

Policy development & implementation
Working closely with the Head of Research Policy & Support, you contribute to the continuous development of research support throughout the full policy cycle. You will:

• contribute to policy development, implementation, monitoring and evaluation;
• translate university-wide developments into solutions that fit ESHPM while bringing ESHPM experiences into university-wide developments;
• prepare policy proposals, implementation plans and evaluations to support decision-making.

As part of a collaborative team, you also contribute to shared operational activities where needed.

Together, these activities contribute to a research support environment that enables researchers to focus on excellent research, engagement and creating impact.

As this is a newly created position, there is room to further shape specific areas of the role based on your expertise, experience and interests as well as input and feedback from researchers and research support professionals, while the core responsibilities remain clearly defined. Depending on the appointment size (0.6 - 1.0 FTE), there is flexibility in how these areas of emphasis are balanced.

Postdoc voor project over menselijke maat in publieke dienstverlening

Als Postdoc verricht je onderzoek en geef je les aan bachelorstudenten. In dit project zoeken we iemand die affiniteit heeft met experimenteel en survey onderzoek, en die graag in een team samenwerkt. In het onderzoeksvoorstel staat beschreven wat het project verder inhoudt en welke deelstudies de postdoc geacht wordt uit te gaan voeren.

CRM & Power Platform Specialist (temporary assignment)

In this temporary role, you will deliver a focused portfolio of CRM and digital improvement initiatives, taking selected work from analysis through implementation, testing and handover. The exact portfolio will be matched to your expertise and may include CRM optimisation, digital marketing and sales improvements, broader business process enhancements, documentation and user enablement, integrations, reporting or supporting the further development of our participant portal.

Our CRM team manages and develops RSM's Microsoft Dynamics 365 environment and related Power Platform solutions. The team supports colleagues in their day-to-day use of these systems, resolves technical and process-related issues, delivers change requests and works closely with business stakeholders and IT colleagues to continuously improve our digital landscape.

This is a temporary position for approximately four to six months, supporting a number of strategic digital improvement initiatives within the organisation.

Your daily activities and responsibilities include:
Working closely with technical and business colleagues. Specifically, this means:

• Analyse business needs and existing CRM challenges and translate them into clearly scoped projects or change requests.
• Investigate and resolve Dynamics 365 configuration, process, workflow and data issues.
• Design and implement practical CRM and Power Platform solutions, including configuration changes, Power Automate flows, data processes and integrations.
• Review digital processes and identify where they can be simplified, improved, automated, integrated or redesigned.
• Deliver selected improvements across marketing, sales, programme management, participant services, finance and invoicing.
• Test and support the implementation of changes to ensure they are practical, maintainable and fit for purpose.
• Create clear user and technical documentation and transfer knowledge to internal colleagues.
• Depending on your expertise, contribute to Power Pages, the participant portal MVP, Power BI, authentication or other strategic digital projects.

Lecturer in Marketing

You are responsible for managing the thesis trajectory within RSM's MSc Marketing Management programme. This involves training, teaching and providing feedback to students, as well as evaluating them on their deliverables, participation and progress throughout the thesis trajectory.

As a lecturer, you are responsible for groups of students, with whom you run recurring ‘clinic’ sessions in which the students present their work and receive feedback from you and from peers. Running parallel to this are plenary sessions on themes such as thesis topic choice, conceptualising the theoretical framework, methods, data analysis and interpretation, and presenting and writing.

You work closely with the Academic Director (AD) of the MSc programme and with other members of the department. As part of your task, you may also work on projects related to teaching innovation and educational research.

RSM offers you developmental support, including teaching qualifications, so that, when you are a suitable candidate, we can help you to further develop into a senior lecturer.