Coordinator Education Helpdesk TLC

Are you passionate about supporting educators to maintain and improve their high quality education? Do you excel at coordinating tasks, people and services related to information for education?

If so, read on!

We are looking for an Coordinator Education Helpdesk TLC in Wageningen University and Research. Together with the Students Assistants you will be supporting teachers and course coordinators in their work, contributing to an efficient and effective handling of their questions and requests. This can be regarding the online learning environment (Brightspace), and other educational tools, or directing them to one of our educational advisors.

The Teaching and Learning Center (TLC) supports teachers at WUR offering innovative and high-quality education. You will be coordinating the work of the Education Support Service Desk (ESSD), aiming to provide timely answers and assistance, and link requests and needs to available support and resources. The Education Support Service Desk represents a first line of support for teachers regarding their teaching and the use of education systems, such as the online learning environment, the video platform, and other learning tools. TLC is one of the sections within ESA (Education and Student Affairs).

Your duties and responsibilities include:

• Lead and coordinate the Helpdesk team, supervising Student Assistants, managing schedules, monitoring incoming questions, and stepping in to handle complex tickets when needed.
• Recruit, hire, and onboard Student Assistants for TLC, ensuring a well-trained and effective support team.
• Manage and optimize support systems and platforms (admin), including MS Teams Call Center, Outlook mailbox, ServiceNow, and the instruction manuals platform Screensteps (user access, updates, and quality control across WUR).
• Monitor Helpdesk performance, maintain the FAQ, and report on resolved requests to improve service quality.
• Act as TLC’s contact point for the Support Portal and collaborate closely with decentralized support teams such as EduHubs to ensure aligned and consistent support.
• Coordinate communication and key activities, including the Education Support Deadlines Calendar, sharing relevant information with educators, and supporting events such as the Education Design Festival and Teachersday. Together with our Communication Coordinator implement our strategic communication plan.

Your team
You will become part of the team Online Learning Environment (OLE). You will work with 3 to 4 Students Assistants. Together with the Students Assistants you will be supporting teachers and course coordinators in their work, contributing to an efficient and effective handling of their questions and requests. Furthermore you will work together with various other colleagues from TLC, like our Communication Coordinator, and our Management and Office Assistant.

You will work here
The Teaching and Learning Centre (TLC) is dedicated to fostering excellence in education. Our mission is to inspire and empower educators, cultivate dynamic learning environments both online and on campus, and collaborate in enhancing courses and curricula. With a focus on innovation and continuous improvement, TLC strives to enrich the educational experience for both students and faculty.

We are a dynamic educational organisation that constantly seeks innovative (IT) tools, pedagogical approaches and activities for its stakeholders and our development. Hence, there is ample room for personal contributions and initiatives. The Teaching and Learning Centre has an entrepreneurial, open and informal organisational culture.

PhD position: Genetic Variance in Populations Under Selection

Are you interested in animal or population genetics and are you curious and eager to further develop your expertise in quantitative concepts and genetic variation? Are you enthusiastic to become part of one of the leading international universities in the fields of healthy food, the living environment and agriculture? Then you are the candidate we are looking for! We are offering an exciting PhD position within the Animal Breeding and Genomics (ABG) group of Wageningen University for a motivated PhD candidate with a background in quantitative genetics, animal or plant breeding, or statistical genetics.

You will be employed for a maximum of four years at a newly funded NWO-AES project “Genetic variance Estimation Now (GEN): Estimating current genetic variance components in populations under selection”. You will work closely together with a Postdoctoral Researcher and industry partners on the same project, and will be located at the Animal Breeding and Genomics group of Wageningen University & Research in Wageningen.

The GEN project
Genetic variance is crucial for natural and artificial selection and is essential for a population to survive. As a result of selection, the amount of genetic variance decreases. This makes it important to closely monitor the genetic variance in populations under selection. However, currently, no unbiased method exists to accurately estimate genetic variance in populations under selection.

The GEN project aims to develop and validate a general method to quantify the genetic variance in populations under selection. After validation in simulations, the method will be applied in a commercial pig and chicken population under strong selection to evaluate the trend in genetic variance. This information is highly needed to ensure that enough genetic variance is maintained to keep breeding populations healthy and to enable selection for population improvement in the future. Moreover, the developed method can be applied in other populations such as plant or wildlife populations, and support population management in those populations.

Project goals

• Improve understanding of the factors that influence the change in genetic variance in populations under selection.
• Develop and validate a method to estimate genetic variance in populations under selection.
• Gain insights in the trend of genetic variance in populations under intense artificial selection.
• Provide support for applying the developed method in empirical populations under selection.

As a PhD candidate on this project, you will

• Set up and run simulations to increase our understanding about the factors that influence the change in genetic variance components in populations under selection.
• Support the postdoc with developing and validating a method to estimate genetic variance components in populations under selection.
• Use the newly developed method to estimate the genetic variance components in a pig and chicken dataset.
• Investigate the trend in genetic variance and genetic correlations in populations under artificial selection and, based on the results, give recommendations about population management.
• Disseminate the research results by presenting the work at international conferences, by making the new method available for industry partners and other researchers, and by providing support for the users.

You will work here
The research is embedded within the chair group Animal Breeding and Genomics (ABG; Research of Animal Breeding and Genomics | WUR) which is led by Prof. Mario Calus. You will be supervised by Dr Yvonne Wientjes and Dr Piter Bijma. The ABG chair group is part of Wageningen University & Research Animal Breeding and Genomics (WUR-ABG), which is the centre of excellence for all national and international animal breeding and genomics activities (research and education) of Wageningen University & Research (Research of Animal Breeding and Genomics | WUR).

Postdoc Position: Genetic Variance in Populations Under Selection

Are you interested in animal or population genetics and are you curious and eager to further develop your expertise in quantitative concepts and genetic variation? Are you enthusiastic to become part of one of the leading international universities in the fields of healthy food, the living environment and agriculture? Then you are the candidate we are looking for! We are offering an exciting postdoctoral research position within the Animal Breeding and Genomics (ABG) group of Wageningen University for a motivated Postdoctoral Researcher with a background in quantitative genetics, animal or plant breeding, or statistical genetics.

You will be employed for a maximum of four years at a newly funded NWO-AES project “Genetic variance Estimation Now (GEN): Estimating current genetic variance components in populations under selection”. You will work closely together with a PhD candidate and industry partners on the same project, and will be located at the Animal Breeding and Genomics group of Wageningen University & Research in Wageningen.

The GEN project
Genetic variance is crucial for natural and artificial selection and is essential for a population to survive. As a result of selection, the amount of genetic variance decreases. This makes it important to closely monitor the genetic variance in populations under selection. However, currently, no unbiased method exists to accurately estimate genetic variance in populations under selection.

The GEN project aims to develop and validate a general method to quantify the genetic variance in populations under selection. After validation in simulations, the method will be applied in a commercial pig and chicken population under strong selection to evaluate the trend in genetic variance. This information is highly needed to ensure that enough genetic variance is maintained to keep breeding populations healthy and to enable selection for population improvement in the future. Moreover, the developed method can be applied in other populations such as plant or wildlife populations, and support population management in those populations.

Project goals

• Improve understanding of the factors that influence the change in genetic variance in populations under selection.
• Develop and validate a method to estimate genetic variance in populations under selection.
• Gain insights in the trend of genetic variance in populations under intense artificial selection.
• Provide support for applying the developed method in empirical populations under selection.

As a Postdoc on this project, you will

• Develop theory and a statistical method to estimate genetic variance components in populations under selection (together with colleagues).
• Validate the new method using simulations of different types of populations.
• Work closely together with a PhD candidate on the same project and provide help with setting up simulations.
• Investigate the trend in genetic variance and genetic correlations in populations under artificial selection and, based on the results, give recommendations about population management.
• Disseminate the research results by presenting the work at international conferences, by making the new method available for industry partners and other researchers, and by providing support for the users.

Your team
You will work with Dr. Yvonne Wientjes, Dr. Piter Bijma, and Prof. Mario Calus and other colleagues at the Animal Breeding and Genomics group. Moreover, you will work together with industry partners from the animal breeding domain.

You will work here
The Animal Breeding and Genomics (ABG) chair group is part of Wageningen University & Research Animal Breeding and Genomics (WUR-ABG), which is the centre of excellence for all national and international animal breeding and genomics activities (research and education) of Wageningen University & Research (Research of Animal Breeding and Genomics | WUR).

This position is part of the Academic Career Framework (ACF) at Wageningen University & Research.

Manager bedrijfsvoering Genetica

Functie
Als manager bedrijfsvoering ben je de sparringpartner en adviseur van het afdelingshoofd Genetica op alle facetten van strategie, beleid en uitvoering binnen de afdeling. Je beschikt over organisatorische en financiële competenties die complementair zijn aan het afdelingshoofd en draagt samen verantwoordelijkheid voor de koers en strategie van de afdeling. Daartoe stem je af met de vele in- en externe stakeholders.

Samen met het MT van de afdeling ben je verantwoordelijk voor de uitvoering van het strategisch plan, inclusief begroting en formatie en je geeft leiding aan de bedrijfsvoering en de ondersteunende processen, waaronder HR, financiën, ICT, kwaliteitsmanagement, procesoptimalisatie en business development. Tot slot speel je een actieve rol in de inrichting van de organisatie in transitie en lever je een bijdrage aan verbeterprojecten en innovaties.

Informatiemanager NWO

Ben jij iemand die data, informatie, processen en eigenaarschap ziet als de bouwstenen van een moderne organisatie — en daar met plezier, energie en visie mee aan de slag gaat?

Bij NWO zoeken we een informatiemanager(m/v/x) die de directie Bedrijfsvoering begeleidt op weg naar de informatie gedreven organisatie. Iemand die de medewerkers verleidt tot beweging, die danst met de dynamiek van de dag en tegelijk koers houdt richting het gezamenlijk doel. Je brengt visie én actie, en je doet dat op een manier die mensen raakt.

De directie bedrijfsvoering bestaat uit de afdelingen Communicatie, Facilitair Bedrijf en Inkoop, Financiën, Informatiemanagement Security & Compliance, IT, Juridische zaken en Personeel & Organisatie. Zij zijn gezamenlijk verantwoordelijk voor de ondersteuning van de organisatieonderdelen bij de uitvoering van het primaire proces en de reguliere bedrijfsvoeringprocessen van NWO.

Je werkt nauw samen met de strategisch informatiemanager, en bent de sparringpartner voor alle hoofden Bedrijfsvoering. Het is belangrijk dat je het geheel overziet, met oog voor nuance en zonder te verzanden in details.

• Je stelt samen met de hoofden van de afdelingen Bedrijfsvoering het ambitieuze en realistische jaarplan voor informatiemanagement van Bedrijfsvoering op;
• Je vertaalt het plan naar concrete acties voor alle afdelingen binnen BVF die ervoor zorgen dat het plan gehaald kan worden;
• Je haalt wensen en behoeftes op het gebied van Informatiemanagement op uit de afdelingen van de directie bedrijfsvoering en weet die te vertalen naar een geprioriteerde lijst die je met de strategisch informatiemanager toetst, en aansluitend in het MT Bedrijfsvoering laat bevestigen;
• Je werkt intensief samen met de andere collega's binnen de i-organisatie door o.a. deel te nemen en bij te dragen aan het vakberaad informatiemanagement;
• Je levert de hoofden van de afdelingen van de directie Bedrijfsvoering een voorstel aan hoe wij het volgende volwassenheidsniveau op het gebied van Informatiemanagement bereiken;
• Je werkt nauw samen met coördinatoren informatiemanagement, informatiebeheer en datamanagement binnen ISC;
• Je bent het aanspreekpunt voor heel bedrijfsvoering als het gaat om tactisch en operationeel informatiemanagement.